Fresha
Fresha
Overview
Fresha is an all-in-one booking, scheduling, and point-of-sale platform built specifically for beauty and wellness businesses such as hair salons, nail salons, barbershops, and dog groomers. With a 4.8-star rating on Trustpilot and over 8,000 user reviews averaging 4.6 stars elsewhere, it has earned a strong reputation among small business owners in the UK and beyond.
Key Features
Fresha combines an intuitive appointment calendar, integrated online booking, built-in payment processing, inventory management, and client CRM tools in a single platform. It also connects businesses to a marketplace of over 25 million potential customers, helping salons attract new clients around the clock without relying on third-party booking sites.
Pricing
Fresha operates on a freemium model with no monthly subscription fee, making it accessible for small businesses watching their budgets — UK pricing is available directly via the Fresha website in GBP (£). However, business owners should be aware of per-new-client fees and payment processing charges, which can add up; reviewing the full fee structure carefully before committing is strongly advised.
Ease of Use
Fresha is available on Web, iOS, and Android, and most users find the core scheduling and payment tools straightforward to pick up. Live chat support is consistently praised for being responsive and helpful, though email support can be slower and some users report that more complex tasks are not always intuitive.
Verdict
For UK small business owners in the beauty and wellness sector, Fresha delivers impressive value as a subscription-free management platform with strong booking, POS, and client management capabilities. It is worth noting that GDPR compliance responsibilities remain with the business owner, and UK bank integrations should be confirmed before sign-up, but overall Fresha is a practical, cost-effective choice for salons and groomers looking to streamline operations.
Fresha — Video Review
Pros
- ✓No monthly subscription fee for core features
- ✓All-in-one booking, POS, and CRM platform
- ✓Highly rated live chat customer support
- ✓Access to 25 million+ marketplace customers
- ✓Available on web, iOS, and Android
- ✓Reduces no-shows with upfront payment tools
Cons
- ✗Per-new-client fees can catch you off guard
- ✗Email support response times can be slow
- ✗Some features not immediately intuitive to learn
- ✗Pricing structure lacks full transparency upfront
Frequently Asked Questions
Is Fresha free to use for my salon? ▼
Fresha has no monthly subscription fee, but it does charge per-new-client fees and payment processing fees. For UK business owners, it is important to review the full GBP pricing on the Fresha website before signing up so there are no unexpected costs.
Does Fresha integrate with UK bank accounts? ▼
Fresha has its own built-in payment processing system, but you should confirm directly with Fresha which UK bank integrations are supported for payouts before committing, as this can vary depending on your provider.
Is Fresha compliant with GDPR for my UK business? ▼
Fresha stores client data on your behalf, so as a UK business owner you remain responsible for ensuring your use of the platform meets your GDPR obligations. It is advisable to review Fresha's data processing agreement and privacy policy to confirm it meets UK data protection requirements.
Expert Reviews (5)
Fresha is a highly-rated appointment and point-of-sale platform specifically built for salons and spas, with a 4.6-star rating from over 8,000 users. Key strengths include an intuitive appointment calendar, integrated online booking through multiple channels, built-in payment processing, inventory management, and marketing tools that help attract clients 24/7. However, recent concerns center on unexpected hidden fees—including per-new-client charges ranging from $8–$20 and subscription costs that weren't previously present—which have frustrated some business owners. For small beauty businesses seeking comprehensive scheduling and management tools, Fresha offers strong functionality but requires careful attention to pricing structure and fee transparency before committing.
Fresha is one of the BEST tools I use in my business, it automates SO many things in my customer's experience for me AND allows them to manage ...
Fresha is a comprehensive booking and management platform purpose-built for beauty and wellness businesses like salons, spas, barbershops, and fitness studios. The software excels as an all-in-one solution with powerful scheduling, point-of-sale, payment processing, and client management tools, plus access to a marketplace of 25+ million potential customers. With high ratings across review platforms and recognition for ease of use, Fresha is particularly well-suited for small service-based businesses looking to streamline operations, reduce no-shows through upfront payments, and grow their client base without managing multiple software subscriptions.
Hi All I want to ask if any other beauty based businesses on here would recommend using Fresha as their booking software or should I use another one e.g ...
Fresha earns an excellent 4.8/5 rating on Trustpilot and is a strong booking and management platform designed specifically for beauty and wellness businesses. Users consistently praise the responsive, helpful live chat support team and the platform's ability to handle appointments, payments, and customer management in one place. While the software isn't always intuitive and some customers report slow email support and rigid policies on complex issues, the overwhelming majority of small business owners find it reliable and worth recommending. Fresha is particularly well-suited for salons, spas, and barbershops looking for an affordable, subscription-free alternative to manage their operations.