ResDiary
ResDiary
Overview
ResDiary is a cloud-based restaurant reservation and table management platform designed specifically for hospitality businesses. It helps restaurants, bars, and venues manage bookings, reduce no-shows, and keep their dining rooms running efficiently. It is used by thousands of venues across the UK and internationally.
Key Features
ResDiary offers real-time table management, automated booking confirmations, and a customisable online booking widget that can be embedded directly into your website. It includes deposit and pre-payment tools to tackle no-shows, as well as guest profile tracking to help you personalise the dining experience. Integration with popular UK payment processors and CRM tools means you can manage customer data in line with GDPR obligations.
Pricing
ResDiary operates on a flat monthly subscription starting from approximately $69 per month (roughly £55–£60 per month depending on exchange rates), with a 14-day free trial available so you can test it before committing. Pricing is straightforward with no per-cover commission fees, which makes budgeting predictable for small restaurant operators. Larger venues or those needing advanced features may sit on higher tiers, so it is worth contacting ResDiary directly for a UK-specific quote.
Ease of Use
ResDiary is available on web, iOS, and Android, so front-of-house staff can manage the floor from a tablet or phone during a busy service. The interface has a learning curve for new users, but the platform provides onboarding support and training resources to help your team get up to speed. Most small restaurant owners report that day-to-day booking management becomes straightforward once the initial setup is complete.
Verdict
ResDiary is a solid, hospitality-focused booking system well suited to UK restaurants that want to move beyond manual reservation books and reduce costly no-shows. Its flat-fee pricing model is refreshing compared to commission-based competitors, and its GDPR-conscious guest data tools are a genuine asset for UK operators. If you run a restaurant, café, or bar and want reliable, professional reservations management, ResDiary is well worth trialling.
Pros
- ✓Flat monthly fee, no per-cover commissions
- ✓14-day free trial to test before committing
- ✓GDPR-friendly guest data management tools
- ✓Reduces no-shows with deposits and prepayments
- ✓Works on web, iOS, and Android devices
- ✓Customisable booking widget for your website
Cons
- ✗Pricing listed in USD, not GBP
- ✗Initial setup and learning curve takes time
- ✗Advanced features locked behind higher-priced tiers
- ✗Limited native UK bank integrations reported
- ✗Customer support response times can vary
Frequently Asked Questions
Is ResDiary suitable for a small independent restaurant in the UK? ▼
Yes, ResDiary is designed for hospitality venues of all sizes, including small independents. The flat monthly fee and no per-cover commission model make it cost-effective for smaller restaurants that process a moderate number of covers each week.
Does ResDiary help with GDPR compliance for storing customer data? ▼
ResDiary includes guest profile management tools that allow you to store and manage customer data responsibly. As a UK operator you remain responsible for your own GDPR compliance, but the platform provides the controls needed to manage consent and data retention in line with UK regulations.
Can I integrate ResDiary with my existing UK payment provider or POS system? ▼
ResDiary supports integrations with a range of payment and hospitality tools, including some UK-compatible options for taking deposits and prepayments online. It is advisable to check directly with ResDiary which specific UK payment providers and POS systems are currently supported before signing up.